Frequently Asked
Questions
Will you help me determine which terminal, equipment or software is best for my business?
Cantina gives clients all the information they need to know about different point of sale (POS) solutions. Even better, they’ll make expert recommendations based on an organization’s unique business requirements. Head to our pricing and hardware pages to browse available options. If you need assistance, contact our friendly sales team and we’ll happily discuss your options!
Can i utilize my existing hardware?
We strongly recommend purchasing our affordable, approved hardware for your POS system. However, we’ll also do our best to utilize compatible existing hardware, if applicable.
How do i sell online?
Cantina provides an online ordering platform designed to integrate into your POS system, providing a seamless experience for customers and employees. Super-fast and easy to install, you’ll be online before you know it.
What types of restaurants does Cantina work for?
Cantina offers bespoke POS systems for almost every type of hospitality venue, including full-service, fast-casual, bars and nightclubs, chains, and more.
What type of customer support should i expect?
Cantina provides complimentary 24/7/365 live customer support. We’re ultra-responsive and reachable via multiple channels, including email, phone, and SMS.
What does it cost to get started?
Every setup is different, meaning setup costs vary depending on factors such as the size of your business. Before we install your POS system, our sales team will generate a complimentary quote to prepare you for applicable costs.
Why cloud-based POS?
A cloud-based POS can help you integrate online orders, manage your store remotely, prevent fraud, and facilitate growth by leveraging data for business improvement purposes.
Can i transfer my current menu to the new POS system?
Yes – we’ll provide a CSV template to help you copy and paste your menu from one POS system to another.
Who processes credit card transactions?
Cantina handles all credit card processing. Utilizing integrated processing with our first-class POS technology, we offer a one-stop shop to encompass all your merchant service needs.
We customize our processing rates to align with your business needs, providing a breakdown of relevant costs to avoid any issues surrounding hidden fees. To learn more about how we calculate our payment processing fees, please contact us.
Can i use my own processor?
Yes! You are welcome to bring your own processing if it is compatible with one of our current processors. Please check with our sales team to obtain the most up-to-date list of compatible devices.
What is zero-cost processing?
Cantina’s zero-cost processing service, known as a cash discount, allows clients to avoid paying costly merchant service fees by passing Cantina’s flat rate onto card-paying customers. As a result, you’ll never pay for processing.
What’s the difference between cash discounting and surcharging?
A cash discount is when you post credit card prices and offer discounts for customers who pay with cash. A surcharge is when you post cash prices and charge additional fees for those who wish to pay by credit card. Cantina’s technology allows you to offer discounts for cash payments – a legal practice in all states.
Surcharging is only legal in 42 states.
Why is PCI compliance important?
All businesses who allow customers to pay by credit card must adhere to the Payment Card Industry Data Security Standard (PCI DSS). The primary purpose of the PCI DSS is to combat card fraud by isolating and tackling potential breaches or hacks that could compromise customer data. To learn more about PCI, you can visit their website.
Are cash discounts legal?
Yes! Cash discount programs are legal in all 50 states in accordance with the Durbin Amendment (part of the 2010 Dodd-Frank Law). The law permits businesses to offer discounts to incentivize customers to pay for goods and services with cash.
Do i have to offer cash discounts?
Absolutely not! We want to offer the best pricing solution for your needs. As such, we offer a 100% satisfaction guarantee, whereby we’ll immediately cancel your cash discounting plan if you want to switch back to traditional interchange pricing.
How soon will i receive deposits?
We offer next-business-day income deposits if you settle your payments by 11pm EST at the latest. If you settle after 11PM, we’ll deposit your funds within two business days. Same-day funding is available upon request.
What credit cards can i accept?
Cantina allows merchants to accept Visa, MasterCard, American Express, Discover, and JCB credit cards, along with a range of other products and services. Contact our support team to find out how to add more services to your account.
What is EMV?
EMV (or Europay, MasterCard, and Visa) refers to cards containing small microchips designed to keep cardholder information more secure than a magnetic stripe. Each EMV transaction comes with a dynamic authentication code much harder to steal than the data contained in a magnetic stripe. EMV cards have been popular in Europe for many years and came to the US in October 2015.
What are NFC payments?
Near Field Communication (NFC) payments represent the lastest update to the payment environment and include services like ApplePay and AndroidPay. Typically, an NFC transaction requires a customer’s mobile device and an NFC reader. The customer will hover or tap their phone on the reader and the transaction will occur within seconds. As well as being protected by encryption, NFC transactions are processed much quicker and more efficiently than magnetic stripe or EMV payments.
How long does it take to get approved?
We’ll typically process your application within 24 hours of completion. If approved, we’ll set up your merchant account and ship your hardware.
Where can i find my billing statement?
You can view relevant statements online by visiting your merchant dashboard: LINK
What should I do if I can’t remember my merchant dashboard login credentials?
Email us at sales@merchantwharehouse.com and ask us to reset your login. We’re always on hand to help!
How do i update/change my bank account details?
You can request to change your bank account details via our dashboard: LINK
I received a chargeback. What next?
We’ve improved the chargeback process to enhance your operational efficiency. Simply log in to your dashboard to manage chargeback quickly. Just remember to offer polite responses and provide necessary evidence in every instance.
How do i qualify for free hardware?
When you register for a merchant account, you’re eligible for a free payment terminal. To make the most of this offer, speak to a sales representative about your hardware needs.
I’m interested in becoming a reseller and/or sales partner.
Fantastic! We’re passionate about helping merchants grow their businesses and brand. To achieve this, Cantina offers cutting-edge payment technologies and high revenue shares to boost profitability and facilitate innovation. Contact our sales team today to get started!